Support & Help Services

We're committed to your success. Access comprehensive support across multiple channels, 24/7 for urgent matters.

Get in Touch - Multiple Ways to Connect

Phone Support
Direct phone support for urgent issues and consultations

Contact:

+263 774 757 935

Hours:

Monday - Friday, 8:00 AM - 5:00 PM (Zimbabwe Time)

Email Support
Detailed email support for technical issues and inquiries

Hours:

Response within 24 hours

WhatsApp Support
Quick messaging support via WhatsApp for immediate assistance

Contact:

+263 774 757 935

Hours:

Available 24/7 for urgent matters

Live Chat
Real-time chat support directly from our website

Contact:

Click the chat button below

Hours:

Monday - Friday, 9:00 AM - 4:00 PM

Support Categories

Technical Support
Equipment troubleshooting, maintenance, and repairs
  • •Mobile laboratory equipment issues
  • •Digital device and tablet support
  • •Solar power system troubleshooting
  • •Network and connectivity issues
  • •Software and app support
Training & Development
Teacher training and professional development
  • •Equipment operation training
  • •Laboratory safety protocols
  • •Lesson planning and curriculum integration
  • •Student assessment strategies
  • •Professional development workshops
Administrative Support
Program management and school coordination
  • •Application and enrollment support
  • •Payment plan arrangements
  • •Program customization
  • •Reporting and documentation
  • •Partnership coordination
Educational Resources
Learning materials and curriculum support
  • •Lesson plan downloads
  • •Student workbooks and guides
  • •Assessment frameworks
  • •Curriculum alignment documentation
  • •Teacher reference materials

Our Commitment to You

Urgent Issues

Response within 2 hours

Email Inquiries

Response within 24 hours

Dedicated Support

Assigned account manager

Frequently Asked Questions

What should I do if equipment breaks down?

Contact us immediately at +263 774 757 935 or via WhatsApp. Our technical team will diagnose the issue and arrange repairs or replacement parts. All equipment is covered under our maintenance agreement.

How do I get additional teacher training?

Email [email protected] or call +263 774 757 935 to schedule training sessions. We offer both in-person and remote training options tailored to your school's needs.

Can I get more resources or lesson plans?

Yes! Visit our Resources page to download free teacher guides and lesson plans. For custom resources, contact our team at [email protected].

What if I have questions about my payment plan?

Contact our administrative team at +263 774 757 935 or email [email protected]. We're happy to discuss payment options and address any concerns.

How do I report issues or provide feedback?

We welcome feedback! Call +263 774 757 935, email [email protected], or use our live chat. Your input helps us improve our services.

Need Help Right Now?

Our support team is ready to assist. Choose your preferred contact method above or use one of these quick options.